servicios en la Gestión de Calidad

Abstract

This article shows that currently quality management determines the growth and improvement of companies, since to be present in an increasingly competitive market, companies have to bet on the quality of service. In this way, the implementation of a well-documented operational structure of work and integrated to the technical and managerial procedures, will serve as a basis to guide the actions of the work force, materials and equipment, and of course the attention that should be given. to customers. This work is oriented to the study of services in quality management, which allows us to understand where the need to offer a better service to the client and ultimately to society comes from, and how the entire organization has been included in the attainment of this end. This study involves the departure on the importance of the management of the provision of services which supports this investigative task, to finally raise the conclusions of this task.