SANAY INDACOCHEA, A. G. .; CINDY MELISSA LOOR MERO; NOROÑA MERCHÁN, M. V. . Analysis of customer loyalty in automotive workshops with the application of the customer Journey Map Method. InGenio Journal, [S. l.], v. 8, n. 1, p. 147–155, 2025. DOI: 10.18779/ingenio.v8i1.771. Disponível em: https://revistas.uteq.edu.ec/index.php/ingenio/article/view/771. Acesso em: 27 feb. 2026.