Sanay Indacochea, A.G. , Cindy Melissa Loor Mero and Noroña Merchán, M.V. 2025. Analysis of customer loyalty in automotive workshops with the application of the customer Journey Map Method. InGenio Journal. 8, 1 (Jan. 2025), 147–155. DOI:https://doi.org/10.18779/ingenio.v8i1.771.